The EC-Council Certified Incident Handler (ECIH) program is designed to provide the fundamental skills to handle and respond to the computer security incidents in an information system. The course addresses various underlying principles and techniques for detecting and responding to current and emerging computer security threats.
Students will learn how to handle various types of incidents, risk assessment methodologies, and various laws and policies related to incident handling. After attending this course, they will be able to create incident handling and response policies as well as deal with various types of computer security incidents.
The IT incident management training program will enable students to be proficient in handling and responding to various security incidents such as network security incidents, malicious code incidents, and insider attack threats. In addition, students will learn about computer forensics and its role in handling and responding to incidents. The course also covers incident response teams, incident management training methods, and incident recovery techniques in detail.
The ECIH certification will provide professionals greater industry acceptance as the seasoned incident handler.

Target Audience

This course will significantly benefit incident handlers, risk assessment administrators, penetration testers, cyber forensic investigators, vulnerability assessment auditors, system administrators, system engineers, firewall administrators, network managers, IT managers, IT professionals and anyone who is interested in incident handling and response.



Module 01: Introduction to Incident Response and Handling
  • Cyber Incident Statistics
  • Computer Security Incident
  • Information as Business Asset
  • Data Classification
  • Common Terminologies
  • Information Warfare
  • Key Concepts of Information Security
  • Vulnerability, Threat, and Attack
  • Types of Computer Security Incidents
  • Examples of Computer Security Incidents
  • Verizon Data Breach Investigations Report – 2008
  • Incidents That Required the Execution of Disaster Recovery Plans
  • Signs of an Incident
  • Incident Categories
  • Incident Categories: Low Level
  • Incident Categories: Middle Level
  • Incident Categories: High Level
Incident Prioritization
Incident Response
Incident Handling
  • Use of Disaster Recovery Technologies
  • Impact of Virtualization on Incident Response and Handling
  • Estimating Cost of an Incident
  • Key Findings of Symantec Global Disaster Recovery Survey – 2009
  • Incident Reporting
  • Incident Reporting Organizations
  • Vulnerability Resources
Module 02: Risk Assessment
  • Risk
  • Risk Policy
  • Risk Assessment
  • NIST’s Risk Assessment Methodology
Step 1: System Characterization
Step 2: Threats Identification
Step 3: Identify Vulnerabilities
Step 4: Control Analysis
Step 5: Likelihood Determination
Step 6: Impact Analysis
Step 7: Risk Determination
Step 8: Control Recommendations
Step 9: Results Documentation
  • Steps to Assess Risks at Work Place
Step 1: Identify Hazard
Step 2: Determine Who Will be Harmed and How
Step 3: Analyze Risks and Check for Precautions
Step 4: Implement Results of Risk Assessment
Step 5: Review Risk Assessment
  • Risk Analysis
Need for Risk Analysis
Risk Analysis: Approach
  • Risk Mitigation
Risk Mitigation Strategies
  • Cost/Benefit Analysis
  • NIST Approach for Control Implementation
  • Residual Risk
  • Risk Management Tools
Callio Secura 17799
EAR / Pilar
Module 03: Incident Response and Handling Steps
  • How to Identify an Incident
  • Handling Incidents
  • Need for Incident Response
  • Goals of Incident Response
  • Incident Response Plan
Purpose of Incident Response Plan
Requirements of Incident Response Plan
  • Incident Response and Handling Steps
Step 1: Identification
Step 2: Incident Recording
Step 3: Initial Response
Step 4: Communicating the Incident
Step 5: Containment
Step 6: Formulating a Response Strategy
Step 7: Incident Classification
Step 8: Incident Investigation
Step 9: Data Collection
Step 10: Forensic Analysis
Step 11: Evidence Protection
Step 12: Notify External Agencies
Step 13: Eradication
Step 14: Systems Recovery
Step 15: Incident Documentation
Step 16: Incident Damage and Cost Assessment
Step 17: Review and Update the Response Policies
  • Training and Awareness
  • Security Awareness and Training Checklist
  • Incident Management
Purpose of Incident Management
Incident Management Process
Incident Management Team
  • Incident Response Team
Incident Response Team Members
Incident Response Team Members Roles and Responsibilities
Developing Skills in Incident Response Personnel
Incident Response Team Structure
Incident Response Team Dependencies
Incident Response Team Services
  • Defining the Relationship between Incident Response, Incident Handling, and Incident Management
Incident Response Best Practices
Incident Response Policy
Incident Response Plan Checklist
Incident Handling System: RTIR
RPIER 1st Responder Framework
Module 04: CSIRT
  • What is CSIRT?
  • What is the Need of an Incident Response Team (IRT)
  • CSIRT Goals and Strategy
  • CSIRT Vision
  • Common Names of CSIRT
  • CSIRT Mission Statement
  • CSIRT Constituency
  • CSIRT Place in the Organization
  • CSIRT Relationship with Peers
  • Types of CSIRT Environments
  • Best Practices for creating a CSIRT
Step 1: Obtain Management Support and Buy-in
Step 2: Determine the CSIRT Development Strategic Plan
Step 3: Gather Relevant Information
Step 4: Design your CSIRT Vision
Step 5: Communicate the CSIRT Vision
Step 6: Begin CSIRT Implementation
Step 7: Announce the CSIRT
Step 8: Evaluate CSIRT Effectiveness
  • Role of CSIRTs
  • Roles in an Incident Response Team
  • CSIRT Services
Reactive Services
Proactive Services
Security Quality Management Services
  • CSIRT Policies and Procedures
Implementation, Maintenance, and Enforcement
  • How CSIRT Handles a Case
  • CSIRT Incident Report Form
  • Incident Tracking and Reporting Systems
Application for Incident Response Teams (AIRT)
BMC Remedy Action Request System
PGP Desktop Email
The GNU Privacy Guard (GnuPG)
  • CERT
  • CERT(R) Coordination Center: Incident Reporting Form
OCTAVE Allegro
  • World CERTs
Australia CERT (AUSCERT)
Indonesian CSIRT (ID-CERT)
Malaysian CERT (MyCERT)
Pakistan CERT (PakCERT)
Singapore CERT (SingCERT)
Government Forum of Incident Response and Security Teams (GFIRST)
Canadian CERT
Forum of Incident Response and Security Teams
NIC BR Security Office Brazilian CERT
Swiss Academic and Research Network CERT
  • http://www.first.org/about/organization/teams/
  • http://www.apcert.org/about/structure/members.html
  • IRTs Around the World
Module 05: Handling Network Security Incidents
  • Denial-of-Service Incidents
  • Distributed Denial-of-Service Attack
  • Detecting DoS Attack
  • Incident Handling Preparation for DoS
DoS Response Strategies
Preventing a DoS Incident
Following the Containment Strategy to Stop DoS
  • Unauthorized Access Incident
Detecting Unauthorized Access Incident
Incident Handling Preparation
Incident Prevention
Following the Containment Strategy to Stop Unauthorized Access
Eradication and Recovery
  • Inappropriate Usage Incidents
Detecting the Inappropriate Usage Incidents
Incident Handling Preparation
Incident Prevention
  • Multiple Component Incidents
Preparation for Multiple Component Incidents
Following the Containment Strategy to Stop Multiple Component Incidents
  • Network Traffic Monitoring Tools
SolarWinds: Orion NetFlow Traffic Analyzer
Nagios: op5 Monitor
CyberCop Scanner
  • Network Auditing Tools
Security Administrator’s Integrated Network Tool (SAINT)
Security Auditor’s Research Assistant (SARA)
Argus – Audit Record Generation and Utilization System
  • Network Protection Tools
Proventia Network Intrusion Prevention System (IPS)
Module 06: Handling Malicious Code Incidents
  • Count of Malware Samples
  • Virus
  • Worms
  • Trojans and Spywares
  • Incident Handling Preparation
  • Incident Prevention
  • Detection of Malicious Code
  • Containment Strategy
  • Evidence Gathering and Handling
  • Eradication and Recovery
  • Recommendations
  • Antivirus Systems
Symantec: Norton AntiVirus 2009
Kaspersky Anti-Virus 2010
AVG Anti-Virus
McAfee VirusScan Plus
BitDefender Antivirus 2009
F-Secure Anti-Virus 2009
Trend Micro AntiVirus plus AntiSpyware 2009
Tripwire Enterprise
Module 07: Handling Insider Threats
  • Insider Threats
  • Anatomy of an Insider Attack
  • Insider Risk Matrix
  • Insider Threats Detection
  • Insider Threats Response
  • Insider’s Incident Response Plan
  • Guidelines for Detecting and Preventing Insider Threats
Human Resources
Network Security
Access Controls
Security Awareness Program
Administrators and Privileged Users
  • Audit Trails and Log Monitoring
  • Employee Monitoring Tools
Activity Monitor
Net Spy Pro
Spector Pro
Handy Keylogger
Anti Keylogger
Actual Spy
007 Spy Software
SoftActivity Keylogger
Elite Keylogger
Spy Sweeper
Module 08: Forensic Analysis and Incident Response
  • Computer Forensics
  • Objectives of Forensics Analysis
  • Role of Forensics Analysis in Incident Response
  • Forensic Readiness
  • Forensic Readiness And Business Continuity
  • Types of Computer Forensics
  • Computer Forensic Investigator
  • People Involved in Computer Forensics
  • Computer Forensics Process
  • Digital Evidence
  • Characteristics of Digital Evidence
  • Collecting Electronic Evidence
  • Challenging Aspects of Digital Evidence
  • Forensic Policy
  • Forensics in the Information System Life Cycle
  • Forensic Analysis Guidelines
  • Forensics Analysis Tools
  • Tools Present in Helix CD for Windows Forensics
Windows Forensic Toolchest
Knoppix Linux
The Coroner’s Toolkit (TCT)
EnCase Forensic
Foundstone Forensic ToolKit
Sysinternals Suite
dig – DNS Lookup Utility
Netstat Command
Linux: DD Command
Linux: Find Command
Linux: Arp Command
Linux: ps, ls, lsof, and ifconfig Commands
Linux: Top Command
Linux: Grep Command
Linux: Strings Command
Module 09: Incident Reporting
  • Incident Reporting
  • Why to Report an Incident
  • Why Organizations do not Report Computer Crimes
  • Whom to Report an Incident
  • How to Report an Incident
  • Details to be Reported
  • Preliminary Information Security Incident Reporting Form
  • CERT Incident Reference Numbers
  • Contact Information
Sample Report Showing Contact Information
  • Summary of Hosts Involved
Sample Report Showing Summary of Hosts Involved
  • Description of the Activity
Sample Report Showing Description of the Activity
  • Log Extracts Showing the Activity
Example Showing the Log Extracts of an Activity
  • Time Zone
  • Federal Agency Incident Categories
  • Organizations to Report Computer Incident
United State Internet Crime Task Force
Internet Crime Complaint Center (IC3)
Computer Crime & Intellectual Property Section
Internet Watch Foundation (IWF)
  • Incident Reporting Guidelines
  • Sample Incident Reporting Form
  • Sample Post Incident Report Form
Module 10: Incident Recovery
  • Incident Recovery
  • Principles of Incident Recovery
  • Incident Recovery Steps
  • Contingency/Continuity of Operations Planning
  • Business Continuity Planning
  • Incident Recovery Plan
  • Incident Recovery Planning Process
Incident Recovery Planning Team
Business Impact Analysis
Incident Recovery Plan Implementation
Incident Recovery Training
Incident Recovery Testing
Module 11: Security Policies and Laws
  • Security Policy
  • Key Elements of Security Policy
  • Goals of a Security Policy
  • Characteristics of a Security Policy
  • Design of Security Policy
  • Implementing Security Policies
  • Acceptable Use Policy (AUP)
  • Access Control Policy
Sample Access Control Policy
Importance of Access Control Policies
  • Asset Control Policy
  • Audit Trail Policy
Sample Audit Trail Policy 1
Importance of Audit Trail Policy
  • Logging Policy
Importance of Logging Policies
  • Documentation Policy
  • Evidence Collection Policy
  • Evidence Preservation Policy
  • Information Security Policy
Information Security Policy: University of California
Information Security Policy: Pearce & Pearce, Inc.
Importance of Information Security Policy
  • National Information Assurance Certification & Accreditation Process (NIACAP) Policy
Importance of NIACAP Policy
  • Physical Security Policy
Sample Physical Security Policy 1
Sample Physical Security Policy 2
Importance of Physical Security Policies
  • Physical Security Guidelines
  • Personnel Security Policies & Guidance
  • Law and Incident Handling
Role of Law in Incident Handling
Legal Issues When Dealing With an Incident
Law Enforcement Agencies
  • Laws and Acts
Searching and Seizing Computers without a Warrant
  • A: Fourth Amendment’s “Reasonable Expectation of Privacy” in Cases Involving Computers: General Principles
  • A.4: Private Searches
The Privacy Protection Act
Federal Information Security Management Act (FISMA)
Brazilian Laws
Canadian Laws
United Kingdom’s Laws
Belgium Laws
German Laws
Italian Laws
Cybercrime Act 2001
Information Technology Act
Singapore Laws
Sarbanes-Oxley Act
Social Security Act
Gramm-Leach-Bliley Act
Health Insurance Portability and Accountability Act (HIPAA)
  • Intellectual Property Laws
Intellectual Property
US Laws for Trademarks and Copyright
Australia Laws For Trademarks and Copyright
UK Laws for Trademarks and Copyright
China Laws for Trademarks and Copyright
Indian Laws for Trademarks and Copyright
Japanese Laws for Trademarks and Copyright
Canada Laws for Trademarks and Copyright
South African Laws for Trademarks and Copyright
South Korean Laws for Trademarks and Copyright
Belgium Laws for Trademarks and Copyright
Hong Kong Laws for Intellectual Property