CompTIA A+

CompTIA A+ 220-801

Module 1 – Peripherals and Adapters

• Safety Procedures:
  Health and Safety Laws • Electrical Safety • Cable Management • Lifting Techniques and Weight Limitations • Static Electricity and ESD • Labs • Implementing an Anti-ESD Service Kit
• Motherboard Components:
  System Case Types • Disassembling a PC • Motherboard Layout • Bus Architecture • Motherboard Components
• Power Supplies:
  Electrical Circuits • Power Supply Unit (PSU) • Installing a Power Supply Unit • Labs • Identifying PC Components
• Connection Interfaces:
  I/O Ports and Cables • Legacy Port Types • USB Ports • SCSI • Display Connectors and Cable Types • Audio Connectors • Labs • Identifying PC Ports
• Peripherals and Expansion Slots:
  Basic Input Devices • Touch Screens and Digitizers • Installing and Configuring Peripherals • Expansion Bus • Adapter Cards
• Output and Multimedia Devices:
  Display Devices • Comparing Display Technologies • Video Adapters • Audio Devices • Multimedia Input Devices • Labs • Connecting Peripheral Devices

Module 2 – System Components

• Mass Storage Devices:
  Hard Drives • Host Bus Adapters • Installing Disk Drives • RAID
• Removable Storage Devices:
  Optical Disc Storage • Flash Memory • Floppy Drives • Tape Drives • Labs • Adding Storage Devices
• System Memory:
  Memory Types • Memory Characteristics • Installing and Upgrading Memory • Labs • Upgrading Memory
• Processors:
  Central Processing Unit (CPU) • CPU Architectures • Other CPU Features • CPU Packaging • Cooling Systems • Removing a CPU • Installing or Upgrading a CPU
• BIOS:
  CMOS Setup • BIOS Component Information • Configuring the Boot Sequence • Configuring Onboard Devices • BIOS Security • Firmware Upgrades • Using Built-in Diagnostics • Labs • CMOS Setup
• Custom Configuration:
  Configuring Computers for Business • Configuring Computers for Home Use

Module 3 – Laptops and Printers

• Laptops:
  Portable Computers • Laptop Components • Upgrading Laptops • Power Supplies for Portable Computers
• Printer Types:
  Printer Types • Laser Printers • Inkjet Printers • Dot Matrix Printers • Thermal Transfer Printers • Scanners
• Installing and Configuring Printers:
  Installing and Configuring a Printer • Maintaining Printers • Routine Maintenance of Laser Printers • Maintaining Other Printer Types • Labs • Installing a Printer
• Preventive Maintenance:
  Environmental Controls • Power Problems • MSDS Documentation • Disposal and Recycling • Labs • Cleaning and Preventive Maintenance
• Professionalism and Communication:
  Customer Service Skills • Communication Skills • Professionalism • Handling Customer Complaints • Incident Response Policy • Labs • Upgrading the Graphics Adapter • Removing and Installing FRUs

Module 4 – Networking Essentials

• Network Hardware:
  Basic Network Concepts • Network Topologies • The OSI Model • Network Components • Twisted-Pair Network Cabling • Other Network Cabling Types
• TCP/IP Essentials:
  TCP/IP • Internet Protocol and IP Addressing • Configuring TCP/IP • IP Version 6 • TCP and UDP • DNS • Internet Application Protocols • Other TCP/IP Application Protocols
• Wireless Networking:
  Wireless Networks • WLAN Security • Configuring an Access Point • Wireless Communication Ports • Labs • Building a Network
• Internet Access:
  The Internet • Accessing the Internet • Dial-up Access • ISDN • xDSL (Digital Subscriber Line) • Other Broadband Services • Configuring Firewalls • Voice-over-IP

CompTIA A+ 220-802

Module 1: Supporting Windows 1

• Windows Operating System:
  What is an Operating System? • Windows 7 • Windows Vista • Windows XP • Windows Upgrade Paths • Labs • Windows 7
• Administration Tools:
  Control Panel • System Properties • Microsoft Management Consoles and Administrative Tools • Command Prompt and Text Editors • File Structure and Paths • Shut Down • Windows Registry • Labs • System Administration Tools
• Managing Users:
  User and Group Accounts • User Account Control • Managing User Accounts • Labs • Configuring Users and Groups • Labs • User Account Management
• Managing Storage:
  Partitions and File Systems • Disk Management Tool • Adding Arrays (Dynamic Storage) • Drive Status • Command Line Disk Management • Mount Points and Disk Images • Labs • Disk Management
• Managing Files:
  Windows Explorer • Folder Options • Navigating Directories at the Command Prompt • File Management using a Command Prompt • Labs • File Management

Module 2: Supporting Windows 2

• Managing Applications:
  Managing Software • Managing Services • msconfig • Task Manager • Labs • Application Management
• Managing Devices:
  Configuring Hardware • Display Settings • Power Management • Labs • Device Management
• Managing Performance:
  Viewing System Information • Performance Monitor • Reliability and Performance Monitor • Advanced System Properties • Labs • System Management Utilities
• Maintenance and Backup:
  Maintaining and Optimizing Drives • Task Scheduler • Patch Management • Data Backup • Restoring User Profiles • Labs • Windows Maintenance Tasks
• Installing Windows:
  Overview of OS Installations • Installation Boot Methods • Preparing the Hard Disk • Completing an Attended Installation • Options for Deploying Windows • Labs • Installing and Configuring Windows XP • Installing Windows Vista • Virtualization Virtualization Basics • Purposes of Virtual Machines • Security Requirements

Module 3: Troubleshooting Windows

• Troubleshooting Theory:
  Troubleshooting Models and Processes • Troubleshooting Procedures
• Troubleshooting Boot Problems:
  Windows Boot Process • Advanced Boot Options Menu • Troubleshooting Boot Problems • System Restore • System Recovery Tools • Command Prompt Recovery Tools • Labs • Boot Troubleshooting • Automated System Recovery
• Troubleshooting Applications:
  Event Viewer • Windows Error Reporting • Troubleshooting Windows Errors • Labs • Event Viewer
• Viruses and Malware:
  Types of Malware • Malware Symptoms • Preventing Malware Infections • Anti-Virus Software • Windows Security Tools • Labs • Anti-Virus Software
• Workstation and Data Security Security Fundamentals:
  Encryption • Authentication • Workstation Security • Data Security • Physical Security • Labs • Account and Password Policies

Module 4: Troubleshooting PC Hardware

• Troubleshooting System Components:
  Troubleshooting Basic Hardware Problems • Troubleshooting Power Problems • Troubleshooting POST
• Troubleshooting Motherboard Components:
  Labs • Testing Hardware Components
• Troubleshooting Storage and Video:
  Troubleshooting Hard Drives • Troubleshooting Failures in RAID • Troubleshooting Display Problems • Labs • Diagnosing System Errors
• Troubleshooting Laptops:
  Laptop Disassembly Processes • Troubleshooting Laptops
• Troubleshooting Printers:
  Windows Printing Features • Configuring Printers • Troubleshooting Windows Print Problems • Troubleshooting Print Defects • Labs • Printer Maintenance

Module 5: Supporting Networks

• Configuring Network Connections:
  Network Adapter Properties • Establishing Networking Connections • Configuring TCP/IP in Windows • Configuring a Wireless Client • Securing Networks • Labs • Network Adapter Properties
• Configuring Shared Resources:
  Domains and Workgroups • Configuring a Windows Client • Configuring File and Folder Sharing • Offline Files • NTFS File Permissions • Printer Sharing • Simple File Sharing and HomeGroups • Remote Access Utilities • Labs • Windows Networking • Remote Desktop
• Configuring Internet Access:
  Establishing Internet Connections • Configuring the Browser • Network and Host Firewalls • Windows Firewall
• Troubleshooting Networks:
  Troubleshooting Networks • Troubleshooting IP • Troubleshooting Routing and Name Resolution • Troubleshooting Network Hardware • Labs • Troubleshooting Networks

• Mobile Devices:
  Mobile Device Hardware • Mobile Operating Systems • Network Connectivity • Securing Mobile Devices

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