BCS Specialist Certificate in Change Management

About this course

This course provides candidates with an understanding in the principles of, and practical experience of, using industry best practice to utilise a Change Management process successfully across a services organisation.

This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Change Management. The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the ‘BCS ITSM Specialist’ series.

Audience profile

• Individuals who require a working knowledge of the industry best practice used in Change Management and how it may be used to enhance the quality of ITSM within an organisation
• IT professionals who are working within an organisation which has adopted and adapted some of these practices and are required to deliver or improve Change Management within an ongoing Service Improvement Programme (SIP)
• Individuals who wish to sit the BCS Specialist Certificate in Change Management Exam (sat on the last day of the course)

At course completion

Holders of the BCS Specialist Certificate in Change Management will be able to demonstrate their competence in, and their ability to:

• Explain the goals and objectives of Change Management
• Understand and explain processes and roles of Change Management
• Use different approaches to, and application of, standards, industry best practice Frameworks and guidelines, relevant to Change Management
• Develop and improve the customer and business focus of Change Management Prioritise and assess the impact of proposed changes
• Access and manage the risk, benefit and cost of proposed changes Manage the authorisation process
• Manage changes through their lifecycle
• Define and agree change models and standard changes Produce and manage forward schedules of change
• Co-ordinate, schedule, target and focus resources on managing changes, based on Priorities
• Oversee and manage the building, testing and implementation of authorised changes Be aware of the support tools and techniques available for the implementation and
• Support of Change Management, where possible identifying and instigating Improvements
• Analyse change records, reports and statistics and propose resolutions to reduce the number of failed changes by proactively preventing failed changes, in conjunction with Problem Management
• Produce Change Management reports for dissemination and interpret and use their contents
• Understand the interdependencies between Change Management and other IT areas and processes
• Assist with the planning and implementation of Change Management

Examination

The examination is a 1½ hours ‘closed book’, multiple-choice paper. There are 25 questions which are scenario based.