El Capitan 101 OS X Support Essentials 10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.
Who should attend
- Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations.
- Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X.
What you’ll learn
- The OS X El Capitan troubleshooting process
- How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
- OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
- How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification
Prerequisites
OS X knowledge and basic computer navigation skills
Part 1: Installation and Configuration
- Install OS X El Capitan
- Setup and Configuration
- OS X Recovery
- OS X Software Updates
Part 2: User Accounts
- User Accounts
- User Home Folders
- System Security
- Keychain Management
Part 3: File Systems
- File Systems and Storage
- FileVault
- Permissions and Sharing
- File System Troubleshooting
Part 4: Data Management
- Hidden Items, Shortcuts, and File Archives
- System Resources
- Metadata and Spotlight
- Time Machine
Part 5: Applications and Processes
- Application Installation
- Document Management
- Application Management and Troubleshooting
Part 6: Network Configuration
- Network Essentials
- Advanced Network Configuration
- Network Troubleshooting
Part 7: Network Services
- Network Services
- Host Sharing and Personal Firewall
Part 8: System Management
- Peripherals and Drivers
- Print and Scan
- System Troubleshooting